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Privacy Policy

At NEEX, we value your privacy and strive to protect your personal data. NEEX will only collect and use your personal data in accordance with this Privacy Policy and our Terms of Use.

Reference in this policy to “NEEX”, “we”, “us”, “our” or any similar term is to NEEX Exchange Platform, who is the data controller.

This Privacy Policy explains:

How we collect personal data

How we use cookies

How we use your personal data

How we share personal data

Security of your personal data

How we collect personal data

Your personal data will be collected when we open and operate an account for you and thereafter provide you with our products and services and/or when we communicated with you.The collection of your personal date is done in various ways, including:

when you provide your personal information when you apply and sign up for a NEEX account and/or when you use our products and services and/or take part in our customer service surveys, competitions and/or promotions;

when you communicate with us via email, chat, telephone and/or any other means;

on usage of NEEX platform for any purposes;

information from third parties from service provider for verification of identity, credit reference and regulatory and enforcement agencies.

From cookies

We also collect personal data through the use of cookies. Cookies (and other similar technologies) help us give you the best experience of using our site.

Cookies are small data files that we or companies we work with may place on your computer or other devices when you visit our website. They allow us to remember your actions or preferences over time.

We use cookies to collect data that helps us to:

track site usage and browsing behaviour;

allow you to sign in to your account and navigate through the website;

tailor our website’s functionality to you personally by letting us remember your preferences;

improve how our website performs;

allow third parties to provide services to our website;

monitor the effectiveness of our promotions and advertising;

mitigate risk, enhance security and help prevent fraud.

We use both session and persistent cookies. Session cookies are deleted when you close down your browser, while persistent cookies remain on your device until they expire or you delete them. Persistent cookies allow us to remember things about you when you visit our website again.

Third-party cookies

We may use third-party providers to help us determine which of our advertisements are most likely to be of interest to you. These providers may use behavioral information, such as how you navigate the internet, to provide relevant advertisements to you.

We may also allow some of these companies to use tracking pixels. Tracking pixels may be used to collect and store information about visits to our website, such as which pages you viewed and how long you spent on the website, as well as the specific advertisement that you clicked to visit our site. No personal identifiable information is stored on these cookies. The information reported to us is aggregated and anonymous. We use this information to understand, for example, the effectiveness of our advertising and marketing.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

By signing up for an account with NEEX, or continuing to use our website, you agree to our use of cookies as set out in this policy. You may decline our cookies if your browser or browser add-on permits, but doing so may interfere with your use of NEEX's services. For information on how to delete or reject cookies, you can consult the ''help'' function within your browser, where you will also find more information data about cookies generally.

How we use your personal data

Your personal date will only be used for one or more of the following purposes:

to verify your identity in accordance with Know Your Customer (KYC), Anti-Money Laundering (AML) and any other sanctions screening requirements;

to manage and maintain your account with us;

to prevent fraudulent or unauthorised use of our products and services;

to better manage our business and your relationship with us;

to improve our products and services, and to develop new products and services;

to notify you about benefits and changes to the features of our products and services;

to provide you with personalised advertising and marketing;

to respond to your enquiries and to resolve disputes.

Where it is necessary to protect our legal rights and interest, or the interests of others, we also use personal data in relation to legal claims, compliance, audit, risk management and regulatory functions. We may also use personal data in connection with the acquisition, merger or sale of a business.

Security of your personal data

NEEX places great importance on ensuring the security of your personal data. We regularly review and implement up-to-date technical and organisational security measures when processing your personal data. Employees of NEEX are trained to handle personal data securely and with the utmost respect, failing which they may be subject to disciplinary action.

Global company

The personal data we collect may be transferred , stored and processed outside of the jurisdiction in which you reside, and the laws of those countries may differ from the laws applicable in your own country. For example, data collected in the European Economic Area (EEA) may be transferred to, stored and processed at a destination(s) outside of the EEA. Any processing of such data will be undertaken by our staff, or the staff of our third-party service providers, whose roles will include verifying your identity, processing payment details, and providing customer support.

By accepting this Privacy Policy, and then submitting your personal data, you agree to the transfer, storing or processing of it outside of your jurisdiction.

Additional matters relating to personal data

Retention of personal data

NEEX will retain your personal data, in compliance with this Privacy Policy and the Terms of Use, for the duration of your relationship with us, and afterwards for such period as may be necessary for our legitimate business purposes (including compliance with our legal obligations, preventing fraud, resolving disputes and enforcing agreements), to protect the interests of NEEX and its customers, and as required by law.

Incomplete personal data

Where indicated (for example in application forms or account opening forms), it is obligatory to provide your personal data to us to enable us to process your application for our products or services. Should you decline to provide such personal data, we may not be able to process your application/request or provide you with our products or services.

Your right to access, update, or remove your personal data

Most of the data NEEX collects, and the ways in which we use it, are necessary for us to provide and improve the services we provide to you, or to comply with our obligations. In certain situations, we give you the ability to choose how we use your data.

Depending on the country you live, you may have certain rights under data protection law, including the right to object to the processing of your personal data or to request that we:

provide you with a copy of your personal data (including in a format that can be shared with a new provider); or

correct, delete, or restrict the processing of your personal data.

Please submit a support ticket if you would like to exercise any of the above rights. These rights are limited in some situations, such as where we are legally required to process your data, and may limit your ability to use our products and services.

Data breaches

We will notify you and the relevant supervisory authority as soon as we become aware of any data breach that is likely to result in a risk to your rights and freedoms.

Revisions to this Privacy Policy

We may amend this Privacy Policy from time to time. We will do our best to notify you of any amendments to the Privacy Policy and any such notice will be posted on our application or our website, or sent by email to the address associated with your NEEX Account .(See Terms)

Contacting NEEX in relation to personal data

Should you have any query in relation to this Privacy Policy or how we handle your personal data, please contact us by  submitting a support ticket.